Privacy Policy for SureRide

Introduction

Welcome to SureRide, your trusted on-demand cab booking service operating in Western Australia. At SureRide, we prioritize the privacy and security of our users. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services through the Customer App, Driver App, and our website, sureride.com.au.

Information We Collect

We collect various types of information to provide and improve our services, including:

1. Personal Information

  • Customers: Name, contact details (email address and phone number), payment information, and ride history.
  • Drivers: Name, contact details, driver’s license information, vehicle details, and banking information for payment purposes.

2. Usage Information

  • Details of your interactions with our apps and website, including location data, IP address, device information, and app usage data.

3. Communication Data

  • Information from your communications with us, such as feedback, support requests, and correspondence.

How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services.
  • Process payments and manage billing.
  • Facilitate communication between customers and drivers.
  • Ensure safety and security for both customers and drivers.
  • Conduct analytics and research to enhance user experience.
  • Communicate with you about updates, promotions, and service-related information.
  • Comply with legal obligations and enforce our terms and conditions.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • With Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, customer support, and analytics providers.
  • With Legal Authorities: When required by law or in response to legal processes.
  • For Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Accessing and updating your information.
  • Requesting the deletion of your information.
  • Objecting to or restricting the processing of your information.
  • Withdrawing your consent where we rely on it for processing your information.

To exercise these rights, please contact us at privacy@sureride.com.au.

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and through our apps.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

SureRide Privacy Team
Email: privacy@sureride.com.au
Address: 32 Butcher Street, Morgantown 6701 WA

Thank you for choosing SureRide. Your privacy and trust are important to us.